Twitter isn’t just about sending your followers chatty messages constrained to 140 characters, or valuable tips that can be shared. You can use it like a search engine too, or a method of exposing your complaint and getting results!
Like a search engine: I have seen many questions put out on Twitter. If you have many followers, and they are of good callibre, you are guaranteed a response within a very short time, in some cases immediately. Popping a question into Twitter can provide some interesting answers, certainly a question Chantal asked recently about finding new venues in Oxford and Reading for her networking group Ladies That Lunch… And Men Too came up with lots of suggestions, and we all know that personal referrals carry much more weight than the same information found in a directory or similar listing capacity.
As a method of complaint: A friend of mine was having trouble with BT. In exasperation she tweeted her grievance to her followers about it, expecting only to get commiserations back from her friends. Instead she was tweeted by a BT representative, asking her what the problem was, and offering her his telephone number so she could discuss it properly with him. She did this, the problem was recognised and a solution was offered, BT honoured their promise to amend the problem, and within minutes my friend had her telephone working again.
These are just two examples of how to use Twitter effectively, for both business and personal use. Obviously these scenarios can be swapped over, but it is the fact that a communication tool like Twitter can be put to practical use as well as chatting to find out the latest and to feed your blog in order to spread your expertise.