Posts Tagged ‘personnel’
Businesses have a varied view of what marketing is for, and how it can be used, and it invariably depends on their financial position, the product or service they are promoting, the mindset of the management, the resources available to them, both personnel and technical, and the general attitude towards marketing and selling tactics.
But it has been noted by researchers that small businesses and sole-trading entrepreneurs are stealing a march over the larger organisations. This is because they are far more flexible in their approach towards marketing practices and how it can affect their businesses.
The other thing to note is that these smaller outfits are far more likely to accept the fact that marketing can and will take a long timespan before any results start to materialise. Impatience and impetuousness may be prevalent in both kinds of businesses, but the larger corporates may have demanding bosses, crippling financial forecasts, unreasonable objectives and impractical processes that overshadow any marketing strategies, however carefully they have been put in place to create optimum results.
It is these smaller businesses that are able to see or realise that marketing is a long-term objective that are able to benefit the most from it. This all depends if they are willing to be consistent with providing content for blogs and newsletters, contributing sociably on social networks, spreading their expertise through social media and offline networking and speaking engagements, maintaining a high visibility on the web through blogs, articles, RSS feeds and constantly responding to what their past, present and prospect clients and contacts are doing.
If your company expects immediate returns, do selling, not marketing. Instant ROI may be obtained through various pushy methods, but can it really be compared to that gained through long-term marketing, principally obtained through relationship building, research into customer understanding and responses, providing what is requested or desired, and filling the niches opened up by the misdemeanours of the larger organisations.
Long term marketing results in long term relationships and proven sustainability from your customers. Even so, once acquired, there is no time to sit on your laurels – the pace must be kept up to maintain this much sort-after and coveted friendship, by providing more benefits to make their lives better, and more relationship-building tactics to keep them from converting to the competition.
Therefore you can see how this cannot be achieved through short-term methods without your prospects turning up their noses because they don’t know anything about the company or what it is providing, or losing them immediately afterwards because they haven’t acquired enough knowledge about how your business works for you to gain their trust and appreciation. If you haven’t bothered to take the time to woo your customers to fall in love with you, how can you expect the relationship to last?
Reading Buses are in a bit of a mess at the moment. This affects me because my children use them to get to school, but it seems they have also affected a lot of people recently.
This is all due to technology failing. Actually it’s not the technology’s fault, even though it is a human trait to blame the machine and not the person working it. The fault really lies with those the personnel are using it.
The first problem was the suppliers who failed to deliver and install the new technology in time. The next to get the blame was the programmers who failed to make the technology work properly. Then comes the web developer who failed to design and activate the website properly to prevent people buying the wrong ticket. Next are the people who type in the data into the software so it can calculate and send out correct bus tickets to the right people. I’m sure there are more people to add to this breadcrumb line, but I haven’t found out who or what they are.
The moral of the story is: don’t announce fantastic changes in advance of actually setting it up – especially before you’ve tested that it works! Testing something new is soooo important, not only for new technology, but for seeing if a particular marketing campaign works, such as direct mailing or a questionnaire – best to send out a small amount first (this is called a pilot) so you can correct any mistakes or anomalies before the ‘real thing’, especially if you are talking about dealing with several thousands of units.
This is a fundamental element of doing business, to make sure something works properly before promoting it or letting it loose on your public. So why have Reading Buses managed to fail so dramatically this time? Hmmm, just make sure your next campaign doesn’t land you in the same boat…