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How Do You Do Seven Star Customer Service?

I read somewhere that the Burj Al Arab in Dubai is the only seven star hotel in the world. I also read that the Customer Service Manager had three simple standards for great customer service. They...

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Latest Blog

Marry Me?

Most marketing messages are far too long. Pages of content instead of a paragraph. Paragraphs...

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‘Tis the Season to be Giving!

Every year in December, people start talking about Christmas and what it’s really about. For...

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Your Clients Just Want to be Heard. Are You Listening?

Over the last four months I’ve dedicated a monthly blog post to each of my...

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