Alice

There is nothing more off-putting than being spouted at by a lot of jargon, especially if you’re not familiar with it. It can be very demoralizing to keep asking what ‘x’ means, and wearisome to retain the information and applying it to what you already know.

Therefore if you produce a new product or service to your public, make sure it is easy to understand. Making things simple is not a crime, it is a necessary requisite, if you are to get your prospective customers to comprehend and ultimately to buy it or hire you.

Making something simple is not as easy as it sounds. It does require a large amount of forethought, analysis of how a product really works, or how a service can be efficiently provided. It needs to have volunteers to demonstrate it on first, to watch its performance and recognise any glitches, ready to be amended or adapted where necessary. Only when the result glides by on silken runners will the product or service be ready to release on your unsuspecting public!

And even then you can’t rest on your laurels, as feedback and comments needs to be collected, instigated and prompted, as well as acted upon to make the required improvements. These things can always evolve into a better model as time goes by, so constant awareness and watchful motivation will alert you to concepts that are succesful, or even failures needing attention.

At the end of the day, it is the simplicity that has made the difference, provided the USP and proved its worth. Unless your customers can properly cope with what you have to offer, in a way that they can appreciate, absorb and act upon by themselves, presented in a way that totally relates to the way they think, act and react, all that hard work would have gone to waste.