This Month’s Utterly Fab Customer Services Awards go to …

In the last couple of weeks I’ve experienced a few really wonderful examples of customer service – so wonderful, in fact, that I wanted to share them with you. There are lessons we can all learn from these companies and these examples.

The ‘How to get a lifetime customer’ Award goes to F Hinds Jewellers in Newbury.

I took two watches to F Hinds last week, to have new batteries fitted. They got my business initially because they were close to where I could park and close to a couple of other shops I needed go to. I dropped of my watches and was asked to return in about half an hour, which I did. When I went to pay, I was given Lifetime Guarantees for both watches. This means that any time either battery runs out, I can just take it back and pay absolutely nothing for a new battery. Free. Forever. And ever! This brilliant offer was just given to me as standard – I didn?t even know about it. So when the batteries do eventually run out, guess where I’ll go? And guess where I’ll go when the battery on my other watch (yes, I have three!) runs out? And while I’m there, perhaps I’ll look for a replacement for the other watch I lost a few years ago, or a birthday present for someone who likes sparkly things ??

What extra services could you give your clients, to surprise them and make their day?

The ‘We’d like to fit around you’ Award has been won by Donnington Valley Spa and Fitness.

My physio recommended that I join a gym in order to build up the strength in my injured left leg, using things like a rowing machine and a swimming pool. My knee is being operated on in May and I’ll need the gym for rehab afterwards too. She suggested one at a local hotel, as it’s quite close to me, so I called them to ask about membership. They don’t charge a joining fee, which I like, as once I’m fit again, I’ll go back to running outside in the fresh air. They just charge a monthly subscription. Best of all they can freeze my membership for the two to three weeks, post op, when I’ll be bouncing around on crutches. Then, when I’m ready, I can start up my membership again. I went to join there today and was very well looked after. I have a proper induction and session with a trainer booked later this week – all part of their basic membership package. And I can’t wait to have a go in the sauna after a good workout!

How can you make your services flexible and personal, to meet the needs of your clients?

If you’ve done something utterly fabulous recently, for which you think you deserve one of next month’s awards, or you’d like to nominate someone else, then get in touch and let me know! If you win you’ll get some well earned free publicity on this blog, on Twitter, LinkedIn and Facebook!