customer services

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Tuesday 18 March 2014

This Month’s Utterly Fab Customer Services Awards go to …

This Month’s Utterly Fab Customer Services Awards go to … In the last couple of weeks I’ve experienced a few really wonderful examples of customer service […]
Friday 24 December 2010

Who cares about customers?

As I walked into the shop, the assistant didn?t acknowledge me, as she was busy talking to her friend on the other side of the counter. […]
Monday 13 December 2010

How important are your competitors?

All businesses, whether large or small, should always be aware of their competitors. But this doesn?t mean you should be frightened of them, or even ignore […]
Wednesday 10 November 2010

Taking the customer services journey

The October issue of my email newsletter, Scribbles, was about sales and marketing, and which is more important. (Click here to read it.) I received some […]