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Wednesday 1 June 2016

Why Isn’t My Business Growing?

Is your business growing as quickly as you’d like it to? Is it growing at all? Or has your business reached a plateau and you find […]
Wednesday 11 May 2016

How Do I Get More Referrals?

In last week’s blog we looked at the problem that many small businesses face – the cost of marketing. Yes, it can be expensive, especially if […]
Wednesday 18 November 2015

How Do You Do Seven Star Customer Service?

I read somewhere that the Burj Al Arab in Dubai is the only seven star hotel in the world. I also read that the Customer Service […]
Wednesday 5 November 2014

How Well Do You Know Your Clients? And How Important is it That You Do?

How Well Do You Know Your Clients? And How Important is it That You Do?   The last time I went to the hairdresser, I sat […]
Tuesday 15 April 2014

Do You Know What Your Customers Really Think of You?

Do You Know What Your Customers Really Think of You? This year at Appletree we’re doing a lot to make our business more responsible. We renewed […]
Tuesday 14 January 2014

Why I Still Love My Skoda – One Year On

Why I Still Love My Skoda – One Year On Just before Christmas 2012 I treated myself to a new car. It’s a Skoda and when […]
Friday 9 March 2012

Stepping into your client’s shoes

I recently returned from an amazing sponsored horse ride in India, where one of my fellow riders taught me an important lesson about marketing. On the […]
Monday 5 March 2012

Keep in Touch by Being Creative

When the exhaust fell off my car last month, I phoned a local tyre and exhaust specialist. They gave me a good price so I got […]
Tuesday 3 January 2012

Be a pest ? Everest

A little while ago I wrote on this blog how impressed I was with the customer service we received last autumn when we bought new windows […]