customer experience

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Thursday 25 August 2011

Using customer excellence to grow your business

There are many ways in which you can grow your business and one of the most effective is by selling more of your existing services to […]
Friday 24 December 2010

Who cares about customers?

As I walked into the shop, the assistant didn?t acknowledge me, as she was busy talking to her friend on the other side of the counter. […]
Tuesday 7 September 2010

How customer loyalty is preferred over satisfaction

If you make your customers happy, then they are satisfied; but that is not the same as loyalty. Loyalty requires working on these satisfied customers, giving […]