One in Ten

Thousands of new businesses are started in the UK every year and yet few of them last for one year, let alone ten. This book is the story of one of the successful ones and is full of motivation and inspiration.  Buy your copy of the book now for just £12.99 + £2.50 p+p.

one in 10 cover spreads.indd

Posts Tagged ‘businesses’

The Alternative 12 Days of Christmas – or 12 different ways to promote your business next year!

12 DaysOn the first day of Christmas my true love … –  so you think you know the rest?

Here are my alternative 12 days, to give you some ideas about how to promote your business.

On the first day of Christmas, my Marketing Consultant gave to me – A Partridge in an Appletree. This means that you need to stand out from the crowd by doing something different. Don’t do the same as everyone and still expect to be noticed.

On the second day of January, my true love gave to me – Two Turtle Doves. Turtle doves are a symbol of love, so show your clients how much you love them. Treat them as you like to be treated and go the extra mile.

On the troisième day of Noel, my French teacher gave to me – Three French Hens. Speak English to your clients and in your marketing, not jargon. Don’t assume that everyone understands what you’re talking about.

On the fourth day of 4Networking the Group Leader gave to me – Four Calling Birds. Use your business cards as calling cards. Have them properly designed and printed; make sure they give new contacts enough information about you, so that they remember you after you’ve gone and so they can get in touch with you again.

On the fifth day of Christmas, BT gave to me – Five Gold Rings. Pick up the phone and call your clients. Don’t rely on emails for conversations and don’t wait until you have a reason to call. Give them a ring just to say hello and see how they’re doing.

On the sixth day of Goosemas, my gander gave to me – Six Geese a Laying. Look after the goose (your best client) rather than chasing the golden eggs (the quick wins that take focus off your best clients.)

On the seventeenth day of maths class, my teacher gave to me – Seven Swans a Swimming. Swans are always serene above the water, even when they’re paddling like crazy below. No matter what’s going on in your business, act confidently; don’t worry your clients with any problems beneath the surface.

On the eighth day of something, someone gave to me – Eight Maids a Milking. Milk your contacts! Who are you connected to on LinkedIn? Who do they know? Don’t just sit and look at your contacts – do something with those someones!

On the ninth day of the social media course my Twitter feed gave to me – Nine Ladies Dancing. Building relationships with potential clients is like dancing; take the time to learn the moves and build strong partnerships.

On the tenth day of October my landlord gave to me – Ten Lords a leaping. Look before you leap; don’t try out some marketing just because you think you have to, or because you think it might work. Get some advice first from someone who has already done it.

On the eleventh day of music school my conductor gave to me – Eleven Pipers Piping. Pipe down and listen to what your clients and prospects actually want from you!

On the last day of 2014 my New Year’s revels gave to me – Twelve Drummers drumming. Make a big noise about your business because no one else will!

Have fun with your marketing in 2015!!

The A – Z of Marketing: The Full List

ABCAt the start of 2014 we started writing the A – Z of Marketing – a series of 26 blogs looking at 26 different marketing topics. Of course it wasn’t possible to cover every single aspect of marketing, so we picked elements that we thought were worth writing about.

Here is the full list, in case you missed any, or would like to read them again.

A is for Analytics  Why you should listen to what your website tells you.

B is for Banners  Are you using them effectively?

C is for Customer Segmentation Could you better understand your market?

D is for Direct Mail  Still relevant and right for your business?

F is for the Four Ps of Marketing  Do you know what yours are?

G is for Google  What you might not know about Google.

H is for How To …? How to use ‘How to …’ articles to promote your business.

I is for Ideal Clients  and how you can attract them.

J is for Joint Ventures How to make them win-win.

K is for Knowledge The great giveaway and how it can promote your business.

L is for Language Speak so your customers will understand.

M is for Market Research How to really know what your customers think.

N is for Newsletters Want to stand out from the crowd? Here’s a way of doing it.

O is for Objectives and why they’re so important for your business.

P is for Pictures and how to bring your marketing messages to life.

Q is for Questions What do potential clients really want from you?

R is for Referrals Spend a little, save a lot for the best marketing.

S is for Service How to promote it and how to deliver it.

T is for Targeted Marketing How to hit the bulls-eye every time.

U is for Unique Are you really?!

V is for Values Why don’t most business use them as a marketing tool?

W is for Writing and how my dogs think it’s important for growing your business.

X is for Finding Your X Factor What keeps you going?

Y is for You! When you run your own business, it’s all about you.

Z is for Zing, Zest and Zebedee! How to keep the bounce in your business!


I hope you enjoyed our journey through the Marketing Alphabet.

Get Your Marketing Right and You Don’t Need to Know How to Sell

Chantal Cornelius - Appletree Blog ImageAsk any Marketing Consultant whether they think marketing is more important than sales and of course they will tell you that it is. But ask any Salesman if sales is more important than marketing and guess what they will say?

So as a Marketing Consultant, I obviously think that marketing is more important than sales. However I also believe that when you run a small business and you’re responsible for bringing in new clients, even if your marketing is great, you still need to know how to sell.

For some people, selling is a dirty word. Why? Probably because they don’t like being sold to themselves and probably because most British don’t want other people to think that they’re being pushy, or ‘salesy’. So in this blog, I thought I would share with you how at Appletree, we combine marketing with sales, to make it easy to convert prospects into clients.

The Appletree Sales Process

Once the marketing has attracted a potential client and they’ve asked us for a meeting, to talk about how we can help, I ask them a series of questions.

Situation Questions – these are questions like ‘what business are you in?’, ‘who are your clients?’ and what marketing do you currently do – that either works or doesn’t?’ These questions allow you to find out a bit more about your prospect.

Problem Questions – next you need to find out about the problem your prospect is struggling with, that you might be able to help then with. This will help you behind to get an idea of the solution you can propose.

Implication Question – ‘What will happen if you don’t do anything about this problem?’ is the next question to ask. Most prospects will really sit back and think about this. It will start them thinking about how much they might need your help.

Urgency Question – this is when you can ask how urgently the prospect is looking for a solution to their problem. If they need a solution right away, you know that you need to move soon and not miss out on the opportunity.

Do you notice that so far, all you’ve done is ask questions of your prospect? You’ve not yet said anything about what you do.

Recognise the Opportunity – the next thing you need to do is help your prospect to recognise the opportunity of how you can solve their problem. For Appletree prospects, we might talk about how many clients they currently have, how many they want and therefore the gap between the two numbers. If a prospect tells me they have 10 clients and they want 22, that means they need 12 new ones. If they want to take on these 12 new clients over the next year, that’s just one a month – that’s a really clear goal.

Insights – finally, at this stage, you’re allowed to tell your prospect a bit about what you do. Do it by telling them how you’ve helped a similar business to overcome a similar problem.

Importance – ‘How important is this to you right now?’ is the next question to ask, to make sure that your prospect is still committed to solving their problem.

Present Your Solution – and eventually, this is where you can tell your prospect exactly how you can help them. Describe elements of your solution – how and why it will work. Make sure your solution is aligned with your prospect’s strategy (which you found out earlier, from asking them Situation questions). Think about how your solution will meet your prospects personal needs and tell them why your solution is the best one.

Engagement Question – this is the final question that you need to ask. ‘When would you like to start?’ is a question I love to ask at this point! Too many people don’t actually ask for the sale, so make sure that you do. If you’ve taken your prospect through a Sales Process, they could well be ready to buy from you right now, so don’t miss out on this opportunity!

So you see, sales can actually be quite easy and not salesy at all, when you follow a simple process and put the focus on your prospect and what they need.

Which do you think is more important – sales or marketing?


How Can You Use Authentic Marketing To Grow Your Business?Crete 010 (Small)

So far, 2014 has been a really good year for Appletree. In fact, in terms of profitability, it has been the best year in all the 14 years that the business has been running. Our turnover has not been as high as in previous years, but our profit margin has been up and my stress levels have been down. There have been times when I have turned away potential clients, because I’ve been too busy looking after my existing ones.

Why is this? Why has this year been so great and what secrets can I share with you? I sat and pondered these questions while on holiday in Crete at the end of October, so this blog is the result of that pondering.

What is Authentic Marketing?

I think there are four lessons I want to share with you.

What are you really good at?

It all started towards the end of 2013, when I realised that I had too many people in my business. For some time I had been trying to grow Appletree, by taking on more clients and more projects; and therefore by taking on more staff to do the work. However, I noticed that I was allowing the business to drift away from what we’re really good it – providing marketing content for clients and getting their marketing done for them. And eventually I accepted that I’m not very good at managing staff! So unfortunately for a couple of lovely people, 2014 was the year that heads rolled and Appletree went back to being just me again. And I love writing marketing content, so that’s what I’ve been focusing on.

When you’re completely clear on what you do, networking is much easier and it makes it simple for people to recommend you.

What do you clients expect from you?

In February this year, I found myself unable to go networking or go chasing after new clients (all thanks to an unfortunate event on a ski slope.) I love selling and I love the buzz of taking on a new client. However, sitting in my office for a whole month, I realised that I really needed to focus on looking after my existing clients. They expect us to get their marketing done for them and they will often phone to ask for something to be carried out, only for us to tell them we’ve already done it. They rely on us for new ideas, marketing inspiration and expertise.

There are only so many hours in the day, so if you’re not careful, you’ll end up spreading yourself too thin. Or you can concentrate on looking after the lovely clients you have – which will actually save you a fortune in networking fees and petrol!

What can you give?

One day in the autumn, a nice lady approached me at networking event. “We’ve met at a few of these meetings,” she reminded me. “And while we’ve never really talked about what you do, you’ve been really helpful and I’ve decided that I’d like you to do my marketing for me.”

How’s that for an easy sale?! My approach to marketing Appletree has always been with the spirit of generosity. If you have a question about marketing, ask it and I will do my best to answer it for you. No fee. No ties. If I don’t know the answer, I’ll find out, or I’ll point you towards someone who can help you. (Seriously, if you have a question, click here to email it to me!)

When one of my clients calls to ask if I can make a quick change to their website, or look over an article they’ve drafted, the answer is always “Yes, of course.” It is never “Yes and I’ll charge you for my time.” And it never will be.

The time you put into networking, the talks and presentations you give, the newsletters, blogs and tweets you write should all be about sharing what you know. The resulting flow of new clients will speak for itself.

What are you REALLY good at?

I know that business can be tough. Mine has certainly had its up and downs in the last 14 years. I’ve tried a few different ways to energise the business and to make money, but these alternatives have always been in line with what I know – marketing. I would never consider going off at a major tangent or setting up a side line just in the hope of making a fast buck. Why not? Because I believe this confuses your market. If times are tough, you have to adapt and flex and change and look for ways in which you can still provide your clients with a service that you understand.

Build on your expertise and become more of an expert than your competitor who wanders off in search of an easy win.

The four lessons above are based on the four core values of Appletree. When you’re true to your values, marketing actually becomes really easy. When you focus on being authentic, clients will come to you.

What are your core values and how can you use them for authentic marketing?

How Do You Come Up with Blog Ideas?

Crete 005 (Small)

This is a question I’m asked on a fairly frequent basis. Lack of content and ideas seems to be something that prevents many people from blogging on regularly. So in this blog I thought I would share a few tips with you about how to come up with topics and ideas for your blog. (You can also apply them to articles, email newsletters and any other writing you’d like to do for your marketing.)

How did I come up with this blog topic? It was actually inspired by my holiday! I was sitting on the terrace outside my room in a lovely, quiet, peaceful hotel in Crete, at the end of October. I’d been staring out over the sea for what seemed like ages, letting the thoughts wash over me, like the gentle lapping of the waves on the beach below me. (See how poetic you can get when you’re on holiday!?) I usually take a note pad with me, even on holiday, for jotting down ideas. And suddenly, there it was. The idea for a blog – about how to get inspiration and ideas for writing blogs! So I wrote it down on my note pad.

More time went by – I have no idea how much – and suddenly another blog topic appeared and ended up on the note pad. And then the flood gates opened. From nowhere, a string of ideas came to me and before I knew it, there were nearly 10 topics scribbled down.

The trick with this sort of list (or brainstorm) is not to judge any of the ideas. Simply write them down. Some of them may sound daft at the time, but put them on the list, because when you review it again, once you’re safely back in the sanity of your office, you may realize just how genius that idea is. Of course, it can go the other way too. Did I drink too much wine that afternoon? Is that why, at the time, that idea seemed to be so brilliant, which now seems ridiculous?

Once you do come back to reality, go through your list. Cross of the really silly ones and look again at what’s left. There will be some gems there and those are the ones to work on.

“But how do you generate ideas if you’re not on holiday, but stuck in the office?” I hear you cry! Apply the same logic as when you’re away. Instead of staring at the computer screen, willing an idea to appear, do something more relaxing. Go for a walk around the office (or even outside in the fresh air.) Go and sit somewhere different, so you have a different view. I’m planning to buy a sofa for the Appletree office that I can sit on for just this exercise; in the summer I sit outside on the bench. Or the next time you’re sitting in a doctor’s waiting room, or on a train, put down your smart phone, take a few deep breaths, watch the world go by and let the ideas come.

If you want to know more about why we’re more open to ideas when we relax, click here to read a blog by my client, Peter Green, which explains it all.

So if you want more blog ideas, give yourself the time to just sit and stare into space and you’ll be amazed at what you can come up with.

Go on – give it a go!

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